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Utility Billing

Utility Billing

If you've just moved, relocated, or plan on building a home in the Placerville City limits, you will find the following procedures helpful in applying for a new City water and/or sewer service account.

To establish a new water and/or sewer account, please visit the Finance Department, located on the first floor of City Hall, 3101 Center Street, Placerville, CA 95667 or call, 530.642.5225. Our business hours are Monday through Friday, from 8:00 AM to 5:00 PM.

To establish a new account, we will need the following information on the new service application:

  1. Property owner's name
  2. Billing address & site address (if different)
  3. Date escrow closes/closed (for new home accounts)
  4. Lease agreement signed by the owner/manager and tenant .
  5. Phone number(s)
  6. Social Security Number

Owner/tenant accounts may be established in the tenant's name for payment purposes.

According to City Code Section 7-3-10(A), "All water service accounts shall be recorded in the property owner's name and billed to the property owner, and in all cases the property owner of the property to which water is supplied shall be held responsible for the payment of the water charges." In addition, Section 7-3-10(B) states, "The water service charges imposed pursuant to this City Code section constitute a lien upon the parcel of real property to which such water service was rendered." When transitioning service to an owner/tenant scenario, please provide the tenant's move in and/or move out dates.

Billing Information

Residential water bills are calculated based on actual water consumption or the amount of water that passes through the water meter which is measured in cubic feet. Each water meter is read every-other month, and the City generally mails statements on the tenth day of the month following the billing period (e.g., statements for the billing period of October 16th through December 15th are mailed on January 10th.)

 Adopted Water Rates 02-13-18.pdf 

 Adopted Wastewater Rates 02-13-18.pdf 

Online Payment Service

  • You can pay your bill using the City's Click2Gov online payment service by clicking here. 
  • The online payment service accepts all major credit and debit cards.
  • You can choose to make a quick one-time payment, or you can establish a user account and make scheduled payments.  
  • By establishing a user account, you will gain online access to your billing, payment, and water consumption information.  
  • If you need help establishing your new user account, please call 530.642.5225, and we will assist you.

Due Dates & Service Charges

  • All water and sewer bills are due and payable within 20 days of the billing date.
  • Payments can be made over the phone, by calling 530.642.5225, using all major credit or debit cards.
  • After hour payments can be made by dropping your bill in the metal drop box located on the South side of City Hall.
  • You also have the option to pay in person with cash, check or charge, Monday through Friday, between 8:00-5:00pm.

Please note: Delayed payment or non-payment of water/sewer bills can result in late fees, as well as disconnection and lien charges. If it is necessary for the City to file a lien on the property, a $23.00 fee will be charged to the account.

The City is always willing to work with you, the customer, and encourages you to call the Finance Department if you anticipate paying your bill after the specified due date. To avoid late fees, please call prior to the due date, and staff can explain our payment plans with you.

Emergency Service

  • For after hour water and sewer problems, please call the after-hours emergency phone number, 530.642.5280.
  • If the problem is found not to be the City's responsibility, you may be charged a service fee.

Other Services Offered

  • The City provides courtesy indoor/outdoor water leak audits during regular business hours.
  • Please note that the property owner is responsible for maintaining the plumbing infrastructure from the water meter to the home/business.
  • If you would like information regarding water meter installation and connection fees, please refer to the Engineering Division section of this website.

Lifeline Program

The City offers a Water and Sewer discount rate for low-income residents, called the Lifeline Assistance Program.  Eligible low-income residents can save 25% of their bi-monthly utility bill.

To qualify, you must meet all three requirements:

  1. Applicants’ name must appear on the utility bill.
  2. Applicant must live at the address where the discount is being requested.
  3. Applicant must currently be enrolled in PG&E’s Customer Care Program or AT&Ts lifeline program. 

To apply for the discount, please follow these steps:

  1. Download and fill out the City's Lifeline Assistance Program Application by clicking on this link: Lifeline Assistance Program Application
  2. Attach a copy of your current PG&E and/or AT&T bill that confirms your enrollment.
  3. Email, mail or drop off the application package to the Finance Department.
    • Email: mbryant@cityofplacerville.org
    • Mail: City of Placerville, Attn: Finance Department, 3101 Center Street, Placerville, CA 95667
    • Drop off: City Hall at 3101 Center Street, Finance Department located on 1st Floor.

Questions? Please email mbryant@cityofplacerville.org or call us at (530) 642-5223.

Eligibility Requirements:

  • Open enrollment is offered year-round.
  • All currently enrolled residents will need to re-apply for the discount (it will not auto-renew).
  • Each year, renewal notices will be mailed out in May and must be returned within 30 days to qualify for the upcoming year.